When the answer isn't to hire — but it isn't to hire just anyone either
Mid-sized companies frequently face the same problem: they need a specific technical profile for a specific period of time — a sysadmin while infrastructure is being redesigned, a Microsoft 365 specialist during a migration, an on-site helpdesk technician for a new branch, someone covering the maternity leave of the IT lead. Hiring full-time makes no sense: when the project ends, the person is surplus. And hiring a freelancer with no structure behind them is gambling with a critical role.
Professional IT outsourcing provides technical capacity through profiles selected for each accepted scope. Assignment, senior escalation and continuity arrangements for absence or profile changes are documented in the engagement.
Profiles we provide
Our delivery model combines our Madrid team with suitable local resources or available partners for the roles defined in each request, with real production experience — not "fresh certification, zero hours in production" profiles:
- System administrator (Windows / Linux): server management, Active Directory, hybrid Exchange, VMware or Hyper-V virtualisation, corporate storage.
- Network administrator: switches and firewalls (Aruba, Cisco, Fortinet, Sophos), corporate WiFi, segmentation, SD-WAN, VPN.
- Microsoft 365 / Azure specialist: migrations, Entra ID, Intune, Defender, SharePoint, Teams, Power Platform.
- Google Workspace specialist: tenant administration, migrations to and from M365, Vault, identity management.
- Cybersecurity technician: endpoint, EDR/XDR, incident handling, hardening, continuous auditing.
- Helpdesk technician (T1/T2): user support, workstation deployment, office-software support.
- IT project manager: leading infrastructure, migration or transformation projects with a tested methodology.
- Functional analyst / IT-business consultant: when the missing piece isn't technical but a translator between management and systems.
All profiles come with a detailed CV, applicable credentials confirmed with current evidence and, where applicable, an interview with the client before assignment. We do the selection — but the client can veto.
Service models: whatever fits each case best
IT outsourcing isn't one-size-fits-all. We work in four main models that combine depending on the case:
- On-site: the technician works physically at the customer's offices, embedded in their team. Ideal for roles needing physical presence (plant helpdesk, campus technician, administrator of a private datacentre).
- Remote: the technician works from our premises or from home, with secure access to the customer's infrastructure. Ideal for roles that don't need physical presence and where cost or geography make on-site impractical.
- Hybrid: the most common — some days on-site, others remote. Balances proximity with efficiency.
- Dedicated vs. shared team: a dedicated team works only for the customer; a shared team splits time across several customers with fixed allocation (e.g. 50% at client A, 50% at client B). Shared is cheaper and good enough for many needs.
Cover for absences, peaks and one-off reinforcement
A very common use case for outsourcing is contingency cover for internal IT teams:
- Sick leave or maternity/paternity cover: when a small IT team temporarily loses a key person, service keeps running with an Impulso technician who integrates quickly because they have the back-up structure behind them.
- Holiday cover: especially important in summer and at Christmas, when a three-person team can't all be away at the same time.
- Project peaks: during a large migration, a new-branch opening or a one-off rollout, the internal team gets overwhelmed. Impulso adds reinforcement during the critical period and withdraws when it's over.
- Targeted geographic coverage: a customer with a Lisbon office needing a local technician three days a month — the cost of a local hire plus dedicated structure doesn't pay off; outsourcing does.
Multi-country support: Spain, Portugal and beyond
A significant share of our customers are companies with international operations: Spanish or Portuguese subsidiaries of multinationals, Iberian groups with presence in Latin America, industrial companies with sites across several European countries. For those cases, IT outsourcing doesn't work well if it only covers Madrid or Barcelona — it has to cover every site with a homogeneous service level.
We operate active clients in 25 countries. The way we do it is coordinated from Madrid: we have our own team in Madrid and assign the closest suitable local resource or available partner elsewhere in Spain and Portugal, centrally managed from our office. The client has a single point of contact, a single contract and a single SLA — even though there may be five local providers coordinated behind the scenes.
Flexible contracts, no trap clauses
One of the most common complaints about IT outsourcing is contractual rigidity: long lock-ins, penalties for reducing scope, opaque clauses. Our model is the opposite:
- Contracting by hours, days or FTE-equivalent depending on real need.
- Quarterly scope review: if the customer needs to expand, we do it without renegotiating; if they need to reduce, there's a reasonable notice period (60–90 days) with no disproportionate penalties.
- Trial periods for new profiles: if there's no cultural or technical fit in the first weeks, we replace.
- Full cost transparency: the customer sees the price, inclusions and conditions of the service (structure, training, replacements, senior backup).
How we work
Every outsourcing request enters through an initial conversation (scope and availability confirmed) → profile and model definition with SLA and defined commercial terms → proposal of one or several candidates with CV, relevant experience and, where applicable evidence is available, certifications; if the customer wants, prior interview → onboarding with documentation (access, contacts, expectations) → monthly service review with customer leadership and IT lead.
If you need to cover a technical profile this week, call +34 91 505 7575. Profile availability and proposal timing are confirmed for each request.
Our own team is based in Madrid; elsewhere in Spain and Portugal, the suitable local resource or nearest available partner is assigned. Location, resource, timing, scope and access are confirmed for each request.