RMM (Remote Monitoring and Management)

RMM (Remote Monitoring and Management) is a platform used by IT teams or managed service providers to observe and administer endpoints, servers and sometimes network devices from a central console. An installed agent or another management channel can collect health data, generate alerts, deploy scripts or patches and support remote troubleshooting. RMM does not make every action safe or proactive by default. Its value depends on inventory coverage, alert ownership, maintenance policies, access controls, audit logs and testing. Because the platform can execute privileged actions across many devices, it is itself a high-value security target and should use strong authentication, restricted roles and controlled automation. Organisations should also define what happens when an agent is offline, a script fails or the provider relationship ends.