Frequently asked questions Page 24 of 27

Frequently asked questions — page 24

• How are managed IT services billed?

  The usual model is a fixed monthly fee per user or per device, with scope and SLAs defined by contract. This turns IT spend into a predictable cost and aligns the provider’s interest with the stability of your systems: fewer incidents is better for both sides.
• Do you provide on-site support in Valencia?

  Each on-site request in Valencia is confirmed according to location, available resource, timing, scope and access. Day-to-day operations (monitoring, remote support, security) are delivered remotely, which allows response targets and a documented service window.
• What are RPO and RTO in business continuity?

  RPO (Recovery Point Objective) is the maximum acceptable data loss, measured in time: it defines how often backups run. RTO (Recovery Time Objective) is the maximum acceptable time to recover a system after a failure. Together they size the backup and recovery solution your business needs.
• What contractual guarantees on RTO, RPO and continuity should a provider offer?

  Require SLAs with measurable RTO and RPO values per critical system, documented periodic recovery tests, penalties for non-compliance, defined maintenance windows and a continuity plan reviewed after every relevant change. If the provider cannot show real restore tests, that guarantee is only theoretical.
• How do you define the right RPO and RTO for my business?

  Start from business impact: what each hour of downtime costs per process and how much data you can afford to lose. Each system is then classified (critical, important, tolerable) and each tier gets a combination of backups, replication and procedures with a cost proportional to the risk.
• How often should recovery plans be tested?

  At least once a year, ideally every six months and after relevant infrastructure or application changes. The test should restore real systems and measure achieved times against the committed RTO and RPO, leaving documented evidence of results and improvements.
• What is the difference between EDR and MDR?

  EDR is the technology: endpoint detection and response based on behaviour analysis. MDR is the managed service on top of that technology: a team that monitors, triages alerts and contains threats continuously. An SME without its own security team usually needs both: the tool and the service.
• Does EDR replace traditional antivirus?

  Yes. In business environments EDR outperforms classic antivirus: it detects by behaviour rather than signatures alone, records endpoint activity for incident investigation and allows remote containment of a compromised machine. Many EDR solutions also include traditional antimalware protection.
• What does a managed MDR service include?

  It includes continuous monitoring of EDR alerts, analyst triage, threat containment (isolating machines, blocking processes), incident investigation, periodic reports and improvement recommendations. The value is in the response: a 3 a.m. alert gets handled, not discovered the next morning.
• Does my SME need an MDR service?

  If your business has no internal security team watching alerts every day, yes: EDR with nobody attending it only generates warnings nobody reads. MDR provides that monitoring and response without growing headcount, at a monthly per-device cost far below an in-house analyst.
• What type of companies in Valencia benefit most from this consulting?

  Mid-sized manufacturing, port-logistics and export companies tend to benefit most, since they need practical, executable roadmaps rather than generic digital transformation frameworks.
• Does Impulso Tecnológico have an office in Valencia?

  No. Impulso Tecnológico is based in Madrid and serves Valencia as a service area, working remotely with in-person visits arranged when the engagement requires them.
• How long does the technology diagnosis take for a company in Valencia?

  The diagnosis typically takes two to four weeks depending on company size, and includes leadership interviews before any roadmap is proposed.
• Can you improve my company’s security and backups?

  Yes. We can review security policies, access controls, devices, protection measures, backups, and restoration procedures. We also identify risks and outstanding tasks based on your current situation.
• How do you start an IT support or consultancy project?

  The process starts by reviewing users, sites, critical equipment, licences, connectivity, security, backups, and current processes. Next, priorities, owners, communication channels, site visits and recurring tasks are defined.
• Do you offer remote support and on-site assistance in Barcelona?

  Yes. The service can combine remote support for users and other locations with any on-site visit in Barcelona confirmed by location, resource, timing, scope and access.
• How much does it cost to hire an IT company for an SME?

  Cost depends on the number of users and sites, the infrastructure, working hours, support levels, and the services included. It’s recommended to carry out an initial review before comparing fixed proposals.
• What services are included in IT maintenance for businesses?

  It may include end-user support, preventive maintenance, device management, networks, Microsoft 365, licensing, backups, documentation, and coordination with third-party providers. The scope depends on the assessment and the service model you sign up for.
• What is included in an IT maintenance contract?

  It usually includes user support, preventive maintenance, monitoring, incident management, and environment reviews. The scope should specify channels, service hours, priorities, response times, and reporting.
• Do you work with SMEs that don’t have an in-house IT department?

  Yes. The service can cover all or part of the IT department’s functions, from initial diagnosis and prevention through to day-to-day support, security, and technology evolution.
• Do you offer remote support and on-site visits?

  Yes. Software issues, email, permissions, Microsoft 365, or logical connectivity problems are typically resolved remotely, while physical failures, server breakdowns, and installations may require on-site intervention.
• How much does it cost to hire IT services in Barcelona?

  The cost depends on the number of users and devices, the complexity of the infrastructure, and the level of coverage. It can be structured as an on-demand intervention, an hours package, monthly hours, or a flat-rate fee.
• Do you handle urgent incidents, and what is the response time?

  Service is prioritised according to the incident’s severity and may begin remotely. Any on-site response is confirmed by severity, location, resource, timing, scope and access.
• Can you improve an existing network without disrupting operations?

  The work can be planned in phases, prioritising critical points and carrying out controlled changes outside peak operating periods. Testing, documentation and a rollback plan help minimise operational impact.
• Do you provide maintenance and support for computer networks?

  The service can include monitoring, updates, preventive maintenance, remote support, on-site assistance, documentation and periodic reporting. Managed contracts allow you to define service levels and predictable costs.
• What does an enterprise network audit include?

  It includes an inventory of devices and users, a review of configurations, analysis of coverage and performance, risk detection and the identification of single points of failure. It may also include a prioritised roadmap.
• How much does it cost to install a computer network in an office in Barcelona?

  The price depends on the number of workstations, the floor area, the cabling, networking equipment, WiFi coverage, security requirements and the complexity of the installation. It’s recommended to carry out an initial assessment to define a tailored budget.
• Do you install professional WiFi networks and structured cabling?

  Yes. A professional project can cover WiFi coverage design, network separation, guest access, structured cabling, fibre optic connections, rack cabinets and the configuration of network hardware.
• What are the four types of outsourcing?

  A common classification distinguishes between process outsourcing, infrastructure outsourcing, project outsourcing, and profile or specialist talent outsourcing. In technology, these models can be combined to outsource everything from day-to-day support to a specific part of the IT department.
• Which are the best consultancies in Barcelona?

  The best consultancy depends on the context, your goals and the degree of outsourcing each company needs. It’s recommended to assess sector experience, technical capability, on-site support, certifications, methodology, commercial transparency and service continuity.
• What is IT outsourcing?

  It is the full or partial outsourcing of technology management to a specialised provider. It can include user support, servers, networks, cloud services, cybersecurity, backups, maintenance, projects and continuous monitoring under defined service conditions.
• What are three outsourcing companies?

  IT outsourcing firms may specialise in support, infrastructure, projects, technical profiles, or end-to-end services. To compare them, it’s worth looking at scope, experience, coverage, tooling, SLAs, security and references—not just the company size.
• What does the initial audit or digital diagnosis include?

  It typically includes an inventory of systems, a review of risks, dependencies, vulnerabilities, performance, costs, and business needs. The output should be translated into priorities, recommendations, and a roadmap with actions.
• Can the consulting firm work with my internal team?

  Yes. The service can be set up as specialist support, collaboration with internal owners, or partial or full outsourcing of the IT department. It’s important to define roles, points of contact, SLAs, and communication channels.
• How much does digital consulting cost in Barcelona?

  Pricing depends on the scope, the complexity of the environment, the number of users, and whether it’s a one-off project or an ongoing service. It’s advisable to break it down into assessment, implementation, licences, support, and ongoing management.
• How do I know which services my company needs?

  The decision should be driven by measurable problems, such as frequent incidents, security risks, lack of internal capacity, manual processes, or costs that are hard to control. A professional assessment helps you prioritise without buying unnecessary solutions.
• How long does it take to see results?

  It depends on the challenge and the starting point. Some operational improvements can be implemented in a few weeks, while a cloud migration, technological modernisation, or a master plan require phases, testing, and follow-up.
• Can you install cabling in offices, warehouses or operating premises?

  Installation can be planned for different business environments and coordinated in phases when the site remains operational. The scope will depend on cable routes, conduits and space constraints.
• How can I request a quote for structured cabling?

  The first step is to provide information about the site location, the type of premises, workstations, the devices and your growth needs. After a technical survey, the scope can be defined and a tailored proposal prepared.
• How much does it cost to install structured cabling in Barcelona?

  Pricing depends on the number of workstations, cable length, cable category, trunking/conduits, the condition of the premises, the complexity of the work and the time schedule. A reliable quote requires an initial technical survey.
• Does the service include certification and installation drawings?

  A professional proposal should specify whether it includes link testing, labelling, drawings, termination schedules and the final documentation. These items make maintenance and future upgrades easier.
• What cable category do I need for my office or company?

  Cat 6 may be enough for many offices, while Cat 6A provides more headroom for higher speeds and future expansion. The right choice depends on the network electronics, cable lengths, the environment and your future requirements.
• Does the service include configuration and maintenance?

  The scope depends on the project you contract, but it may include an audit, installation, programming, testing, training, documentation and ongoing support. It’s best to define these tasks before starting the rollout.
• How much does it cost to set up a virtual or IP phone system?

  The cost depends on the number of extensions, handsets, licences, lines, configuration, and the support required. Network infrastructure and any potential integrations should also be taken into account.
• What’s the difference between buying a phone system and using it in the cloud?

  Buying a phone system typically involves an upfront investment and greater control over the equipment. Using it in the cloud reduces local infrastructure and makes scaling easier, although it introduces recurring costs and reliance on connectivity.
• Can I keep my current phone numbers?

  In many projects it is possible to keep them via a planned migration or number portability. Before the change, the lines, provider, numbering and timeline are reviewed to avoid any service interruptions.
• What phone system does my business need in Barcelona?

  It depends on the number of extensions, call volume, locations, remote working, and the infrastructure available. A technical audit helps you compare an on-premises, IP, hybrid, or cloud-hosted solution.
• What does Verkada do?

  Verkada provides cloud-managed physical security solutions, such as cameras, access control, sensors and alarms. Its Verkada Command platform enables you to centralise devices, users, permissions and alerts.
• What type of company is Verkada?

  Verkada is a technology company specialising in connected physical security and cloud management. Its offering combines devices, analytics, centralised administration and services designed for organisations.
• Why work with a Verkada partner in Barcelona?

  A specialist partner can review your network, power, permissions, privacy and integrations before installing the devices. They can also coordinate support, documentation and ongoing maintenance afterwards.
• How much does a regional sales director at Verkada earn?

  Compensation depends on the country, experience, targets, the variable portion of the pay and the role’s terms and conditions. This salary information does not determine the cost of implementing Verkada in a Barcelona company and should be verified using up-to-date job sources.
• Is Verkada managed through the cloud?

  Verkada is designed as a cloud-managed security platform operated through Verkada Command. The deployment should still consider connectivity, on-device and cloud storage, permissions, privacy, updates and operational support.
• How can I request a Verkada consultation in Barcelona?

  A consultation should begin with the organisation's sites, users, current suppliers, critical services and operational priorities. The assessment can then cover product fit, network readiness, integration, implementation planning and the required support model.
• Which Verkada products are suitable for an office or enterprise building?

  Options include video security cameras, access control, environmental sensors, alarms, guest management, mailroom management and intercoms. The appropriate combination depends on the building, operating model, existing systems and security priorities.
• How can I buy or deploy Verkada in Barcelona?

  Start with a requirements and infrastructure assessment covering sites, users, connectivity, power, coverage, permissions, retention, privacy and support. A certified partner can then help define the solution, coordinate deployment and document ongoing responsibilities.
• Can Verkada integrate with existing cameras and access-control hardware?

  Existing cameras, alarm sensors and door hardware can be assessed for integration with the platform. Compatibility, technical requirements and the preferred migration approach should be confirmed during project discovery.
• How much does an IT company in Barcelona cost?

  Pricing depends on users, sites, devices, service scope, support hours, on-site requirements and existing infrastructure. A proper assessment should define responsibilities and priorities before a suitable service option is priced.
• Can an IT company support remote and hybrid workers?

  Yes. A suitable provider can combine remote assistance with planned site visits, supporting devices, Microsoft 365, permissions, connectivity, security and user onboarding across different working locations.
• How quickly can an IT company respond to an incident?

  Response expectations should be agreed according to incident priority, support channels and service availability. The agreement should also define escalation routes, responsibilities and when an on-site visit is required.
• How do I know whether my business needs managed IT support?

  Managed support may be appropriate when incidents recur, responsibilities are unclear, documentation is incomplete or internal resources cannot cover daily operations and strategic improvements. An initial review can identify the right level of assistance.
• Which three companies provide IT outsourcing?

  There is no single list that suits every business. Buyers should compare established local providers such as Impulso Tecnológico against alternatives by reviewing technical coverage, SLA commitments, security controls, local support and transparent service scope.
• What are the three main types of outsourcing?

  The three common models are managed services, dedicated teams and specialist profiles. Managed services cover an ongoing function, dedicated teams work as an extension of the client’s department, and specialists provide focused expertise for a defined need.
• What are the five common network communication categories?

  Common categories are personal area, local area, metropolitan area, wide area and wireless local area networks. The most suitable option depends on geographical coverage, performance, mobility and management needs.
• What are computer networks used for in a business?

  Computer networks connect users, devices, applications, cloud services and business sites so information can be shared securely. They also support communications, access control, monitoring, backups and operational continuity.
• How much does a business network installation in Barcelona cost?

  The price depends on premises size, cabling, WiFi coverage, equipment, firewall configuration, segmentation, migration complexity and support requirements. A site assessment is needed to prepare a reliable, tailored estimate.
• What are the main types of computer networks?

  The main types include personal, local, metropolitan, wide-area, wireless local, storage and virtual private networks. A business may combine several types depending on its sites, users, applications and security requirements.
• Which are the best IT consultancies in Barcelona?

  The best consultancy depends on the company’s infrastructure, sector, required coverage and strategic objectives. Compare technical experience, certifications, service levels, response processes, reporting, scalability and evidence of customer satisfaction rather than relying on price alone.
• Which companies are headquartered in Barcelona?

  Barcelona is home to companies across technology, manufacturing, professional services, retail and other sectors. Their IT requirements can differ significantly, so a provider should assess each organisation’s users, infrastructure, locations, compliance needs and operational priorities.
• Do IT providers offer both remote and on-site support?

  Many managed IT providers combine remote assistance with coordinated on-site intervention. Remote triage can resolve software, email, permissions and Microsoft 365 issues quickly, while site visits address hardware, cabling, physical infrastructure and other problems requiring presence.
• How much do business IT services in Barcelona cost?

  Costs depend on the number of users and devices, infrastructure complexity, support coverage, security requirements and the chosen contract model. Providers may offer monthly hours, fixed hours or a flat-rate agreement after an initial assessment.
• What are the five leading IT companies?

  There is no universal ranking because the most suitable provider varies by business size, technology environment and service needs. A useful shortlist should include providers with relevant expertise in support, cloud, cybersecurity, infrastructure and business continuity.
• What do IT services include?

  Business IT services can include technical support, preventive maintenance, infrastructure management, Microsoft 365, cloud services, cybersecurity, backups and consultancy. The exact scope should be defined according to the organisation’s systems, risks and support requirements.
• Which cabling category is best for my business?

  Cat6 may suit standard business networks, while Cat6A can provide greater capacity for demanding or growth-focused environments. Fibre optic cabling is typically considered for longer distances, backbone links and connections between areas or buildings.
• How long does a structured cabling project take?

  The timescale varies according to site size, access, outlet quantity, cable routes, building conditions and testing requirements. A realistic schedule should be confirmed after the survey and project design.
• Can you install or reorganise a communications rack?

  Yes, rack organisation can be coordinated with patch panels, switches, cable management, labelling and documentation. The final design depends on the existing equipment, available space, power, cooling and future expansion requirements.
• How much does structured cabling installation cost in Barcelona?

  The cost depends on the premises, number of outlets, cable category, fibre requirements, rack work, routes, testing and documentation. A site assessment is needed to prepare a reliable, transparent quotation.
• Do you certify every network outlet after installation?

  Outlet testing and certification can be included within the agreed project scope. The final documentation should define the tests performed, results, cable identification and any relevant limitations.
• Can you migrate our existing numbers and extensions?

  Yes, migration planning can include existing numbers, extension numbering, telephone lines, terminals and call flows. A staged approach can keep the current system operational while new IP or VoIP capabilities are introduced.
• Should my business choose a cloud or physical PBX?

  Cloud PBX systems can suit organisations seeking scalability, remote access and multi-site flexibility. Physical or hybrid systems may be preferable where existing equipment, local control or a gradual migration is important.
• How much does it cost to install a telephone PBX in Barcelona?

  The cost depends on the architecture, number of extensions, terminals, connectivity, integrations, migration complexity and support requirements. A technical assessment is needed to prepare a reliable quotation.
• Do you repair Alcatel, Cisco, Panasonic or other existing systems?

  Support can be assessed for established systems and manufacturers, including Alcatel, Panasonic, NEC, Siemens and other business platforms. Diagnosis determines whether repair, replacement or a controlled upgrade is the most suitable option.
• What maintenance and technical support are included?

  Support may include fault diagnosis, preventive checks, configuration assistance, network review and help with connected IT services. The precise coverage and response model should be defined according to the organisation’s operational requirements.
• How much does digital consultancy in Barcelona cost?

  Cost depends on the scope, complexity, number of users, technology estate and level of ongoing support. A proper assessment should lead to a phased, budgeted roadmap rather than an unexplained fixed figure.
• What should I ask before requesting a proposal?

  Ask about the discovery process, deliverables, responsibilities, implementation experience, technologies, SLA arrangements, reporting, dependencies, pricing structure and how success will be measured.
• How long does a digital transformation project take?

  A diagnostic review may be completed relatively quickly, while implementation depends on dependencies, migrations, security requirements and internal capacity. Phased delivery helps control disruption and spending.
• Which digital consultancy services does my business need?

  The right mix depends on your current risks and objectives. Common areas include IT strategy, infrastructure, cloud, cybersecurity, continuity, automation, software integration and managed support.
• Can a Barcelona consultancy work with our internal team?

  Yes. A consultancy can reinforce an existing IT department with specialist advice and delivery, or provide a partial or complete external IT function where additional capacity is required.
• How does a managed IT provider help with GDPR and NIS2 compliance in healthcare?

  A managed provider reviews how health data is shared and stored, helps document legal bases and data flows, and supports NIS2 readiness for essential entities, including incident reporting processes and auditable security controls.
• What makes cybersecurity for financial entities different from other sectors?

  Financial and fintech entities operate under specific regulatory frameworks (DORA, MIFID II, PSD2) that can require traceability, record retention, resilience testing and documented ICT third-party risk management; threat-led penetration testing applies only where the relevant DORA criteria are met, on top of standard technical controls.
• Can cybersecurity be improved without disrupting daily clinical operations?

  Yes, cybersecurity programmes are designed to integrate with existing HIS, RIS-PACS, lab and billing systems, so protection is deployed without stopping patient care.
• How does NIS2 affect mid-sized clinics?

  Healthcare is included in the NIS2 sector scope, but clinic classification depends on entity type, size, jurisdiction and current national law. Confirm applicability first, then document proportionate risk-management and incident-reporting processes.
• How does cybersecurity relate to DORA compliance for fintech companies?

  DORA requires ICT risk management, incident registries, resilience testing and oversight of critical third parties. A well-structured cybersecurity programme covering audit, prevention, detection and response generates the technical evidence DORA requires entities to document and report.
• How is security managed at remote sites with intermittent connectivity?

  We assess the resilience of existing connectivity, tune detection to flag both cybersecurity incidents and network outages, and define response procedures adapted to longer physical access times at remote sites.
• Can managed IT services coordinate clinics with multiple locations?

  Yes. A managed services model standardizes configurations, security policies, and support across multiple sites, making audits easier and reducing the operational inconsistencies common in clinic networks with decentralized IT management.
• Why are clinics and hospitals frequent cyberattack targets?

  Attackers know healthcare organisations cannot tolerate prolonged downtime, since patient care and safety are at stake, making them attractive targets for ransomware and other threats.
• What does NIS2 mean for a renewable energy operator?

  Energy is included in the NIS2 sector scope, but each renewable operator must confirm its classification and duties under the national law in force. The readiness review should cover governance, risk management, supply-chain controls and incident reporting.
• What do managed IT services for clinics and healthcare centers include?

  They include continuous monitoring, preventive maintenance, user helpdesk, coordination with clinical system vendors (HIS, RIS-PACS, lab), and a senior contact who reviews service performance regularly, all adapted to healthcare's availability requirements.
• How do you secure a solar or wind SCADA system without stopping generation?

  We apply compensating controls such as network segmentation, passive traffic monitoring and tailored detection rules, avoiding disruptive patching on operator stations that cannot be taken offline without affecting generation.
• What technologies does Impulso Tecnológico use in its cybersecurity programmes?

  Impulso Tecnológico works with leading technologies including Fortinet, Sophos, Microsoft Defender and Veeam, integrated into a coherent programme covering audit, prevention, detection, response and training, operated by an in-house team with active certifications.
• What does Infrastructure, networks & WiFi include for Logistics & Transport?

  It includes assessment, prioritisation, delivery and documented operations. The exact scope follows the critical processes, existing systems, owners, risks and measurable objectives of Logistics & Transport.