Frequently asked questions Page 23 of 27

Frequently asked questions — page 23

• Do you offer remote support to resolve issues without travelling?

  Yes. Many incidents can be diagnosed and fixed remotely, reducing downtime. If the problem requires hardware, network changes, or physical intervention, we move to on-site support.
• Do you repair laptops and Macs in A Coruña?

  Yes. We support laptops and also Mac environments, focusing on diagnosis, repair, and configuration. The type of intervention depends on the fault (hardware, system, power, peripherals, or performance).
• Is there support for businesses with ongoing maintenance and assistance?

  Yes. For businesses, we provide helpdesk with an SLA, preventive maintenance, fixes, and ticket-based follow-up. We also integrate security, monitoring, and governance to reduce operational risk.
• If there’s a breakdown, do you include diagnosis and guidance on the best solution?

  We include diagnosis and explain the options based on impact and technical feasibility. If there’s a risk to data, we prioritise recovery and validation before proceeding with any changes.
• What IT services can I outsource so I don’t need a full internal department?

  You can outsource helpdesk (L1 and L2 support), infrastructure management, monitoring, preventive maintenance, and cloud services. To strengthen protection, it’s also common to include cybersecurity and data protection.
• Does outsourcing include L1 and L2 support and remote resolution?

  It depends on the contract, but a well-structured model should define support tiers, escalation paths, and remote resolution. Ideally, the SLA should specify turnaround times by priority and the incident reporting and follow-up process.
• How does 24/7 support work in practice?

  In practice, it involves coverage, escalation management, and continuous monitoring. There should be reporting of metrics, procedures for critical incidents, and clear communication with your point of contact.
• Does a fixed monthly fee model help control the IT budget?

  It helps when the fixed fee is linked to a defined scope and service metrics. Compare proposals by checking what’s included, volume limits, and conditions for services outside the agreed scope.
• How do you handle failures and guarantee system availability when working with an external partner?

  Ensure an SLA covering availability, response and resolution times, plus continuity mechanisms (backups, recovery and preventive maintenance). Also require change-management processes and monitoring to reduce failures before they happen.
• What’s included in IT maintenance for businesses in Lisbon?

  It includes preventive and reactive support, system and software management, network and connectivity maintenance, monitoring and reporting. In full contracts, it also integrates security and backup with recovery.
• Do you provide remote and on-site support? In what situations do you recommend each option?

  Remote support resolves most software incidents, access issues and configurations quickly. On-site support is recommended when there’s hardware, physical networks or structural changes that require intervention at the site.
• Does maintenance include security (antivirus, firewalls and network control) and access management?

  Yes. A maintenance service should keep antivirus/anti-malware up to date, firewalls in place, access policies and network control, as well as hardening routines and checks for operational compliance.
• Do you handle backups and data recovery (cloud and on-prem) as part of the maintenance service?

  It should be included. The approach covers a backup strategy (cloud and/or on-prem), defining recovery objectives (RPO/RTO) and running restore tests to ensure data can be recovered when needed.
• What does the diagnosis and intervention process look like, and how do you communicate the results?

  The process follows triage, diagnosis, execution, validation and reporting. The results are shared with context about the impact, actions taken and recommendations to prevent repeat incidents.
• How much does structured cabling in Lisbon cost, and what does the price depend on?

  Cost depends on the number of outlets, the building type, the need to organise in racks/patch panels, the distance between areas and the performance requirements. It also depends on whether there’s fibre, electronics upgrades and the level of documentation and testing included.
• Do you handle full planning and installation (not just supplying cables)?

  Yes. The approach includes site survey, designing the infrastructure plan, execution and technical validation. When needed, we integrate the build-out with the network and the operating model to ensure continuity and maintenance.
• Does the project include maintenance to ensure performance over time?

  It may include preventive maintenance and monitoring, focused on reducing failures and maintaining performance. The service scope is defined based on the level of criticality and how the network is operated.
• Which types of networks and applications benefit the most from structured cabling?

  Environments with video conferencing, large data transfers, distributed equipment and a need for professional Wi‑Fi tend to benefit the most. A well-organised infrastructure improves predictability and makes it easier to evolve.
• How do you ensure security and stability in the installed infrastructure?

  Security is handled through traffic-control practices and by properly organising the infrastructure, reducing the risks associated with improvised connections. Stability is supported by technical validation, documentation and, when contracted, monitoring and maintenance.
• What is structured cabling?

  It’s a network infrastructure organised by layers and standards, with planned routes, outlets, racks and patching for data and communications. The goal is to make expansion and maintenance easier and to ensure consistent performance.
• What are the four types of network?

  In common terms, you can talk about LAN, MAN, WAN and WLAN networks. Structured cabling is typically the foundation for local area networks (LAN) and for supporting wireless connections (WLAN) through the physical infrastructure.
• How does fibre work at home?

  Fibre optic transmits signal using light through a dedicated route, ending in boxes/terminations and then connecting to network equipment. The installation must ensure alignment, mechanical protection and certification of the links.
• What is the best cybersecurity company in Barcelona for an SME?

  The best fit is usually not the provider with the longest tool list, but the one that diagnoses risk, prioritises measures and maintains the service after implementation. Impulso Tecnológico starts with users, Microsoft 365, endpoints, network, backups and external exposure to build a realistic plan with SLA and reporting.
• Do you handle incidents in Barcelona even if part of the team works remotely?

  Yes. Most diagnosis and containment can be handled remotely, and we coordinate on-site intervention when the incident affects network, firewall, servers, cabling or office hardware.
• How much does a cybersecurity service for businesses cost?

  It depends on users, sites, servers, current tooling, criticality and coverage level. After the diagnosis we separate quick wins, one-off projects and recurring service so the budget is clear and prioritised.
• Does it include EDR/MDR, Microsoft 365 and backups?

  Yes, when the environment requires it. We can implement and maintain EDR/MDR, Microsoft 365 policies, MFA, email protection, firewalls, backups and restore tests. The selection is based on risk, operations and budget.
• Does IT consulting in Madrid require an on-site visit?

  It depends on the scope. Many reviews can start remotely with interviews, documentation and controlled access. If you need to validate the network, Wi‑Fi, racks, critical workstations or rooms, we plan technical visits in Madrid or the Community of Madrid.
• What information should we prepare before requesting advice?

  It helps to have a list of locations and users, critical systems, providers, key recurring incidents, licences, backup copies and business objectives. If there is no existing documentation, the assessment can start by rebuilding that map.
• Can Impulso work with our current providers?

  Yes. Consulting can coordinate existing providers, define responsibilities and review deliverables without forcing you to change your entire ecosystem. If later you need execution or managed support, Impulso can take that part on gradually.
• What does an IT consultancy for businesses in Madrid include?

  It includes an assessment of infrastructure, support, security, Microsoft 365, backups, networking, providers and documentation. The main deliverable is a prioritised roadmap covering risks, actions, owners and the next actionable steps.
• Where does a company with a limited budget usually start?

  With well-configured MFA, administrative permissions, verified backups, email protection, up-to-date endpoints and a basic incident-response procedure. These are measures with high initial impact.
• Do you work with companies that already have an IT provider or an internal IT team?

  Yes. We can complement the internal team, handle first-line support, coordinate providers or cover preventive maintenance. The goal is to clarify responsibilities and reduce incidents.
• Do managed services include on-site visits?

  They may include them when the scope requires it. Many issues are resolved remotely, but network, critical workstations, WiFi or locations may need on-site intervention in Madrid or the Madrid region.
• Can you help if we already have an antivirus or an IT provider?

  Yes. We review what’s already in place, identify gaps and coordinate improvements with your current providers if it makes sense. The priority is to reduce real risk—not to replace tools without a reason.
• What does a cybersecurity assessment in Madrid include?

  It includes a review of identity, permissions, email, endpoints, networking, backups, providers, documentation and incident response. The outcome is a prioritisation of risks and specific actions.
• How do you measure whether IT maintenance is working?

  It’s measured using tickets, response times, recurring incidents, the status of backups, network stability, user satisfaction and improvements that have been implemented. Reporting ensures IT isn’t assessed only when something fails.
• What does IT maintenance for businesses in Madrid include?

  It can include helpdesk, remote support, scheduled visits, equipment maintenance, networking, Microsoft 365, backups, basic security, documentation and reporting. The scope is tailored to users, locations and criticality.
• Does cybersecurity require on-site intervention?

  Many reviews are done remotely, but an on-site visit in Madrid can make sense if we need to validate the network, servers, locations, critical workstations or physical continuity.
• Can Impulso work with our existing IT providers?

  Yes. We can coordinate current providers, validate their recommendations, clarify responsibilities and support execution without forcing a full provider change.
• What does IT consulting in Madrid include?

  It can include infrastructure review, Microsoft 365 governance, security baseline, backup and continuity checks, support model review, provider coordination and a prioritised roadmap with actions, owners and risks.
• Is on-site work required for Madrid IT consulting?

  Not always. Many reviews start remotely, but on-site sessions in Madrid are useful when we need to validate cabling, WiFi, racks, meeting rooms, critical workstations or office move constraints.
• Who is this service best suited for?

  It fits subsidiaries, growing companies, multi-site organisations and management teams that need a clear IT roadmap before investing in infrastructure, cloud, cybersecurity or managed support.
• What does an IT consultancy for businesses in Valencia include?

  It includes a review of infrastructure, support, security, Microsoft 365, networking, backups, providers and business priorities. The result is a roadmap with actions, owners and criteria to measure progress.
• Does IT consulting in Valencia require an on-site visit?

  It can start remotely using documentation, interviews and a review of the tools. If we need to validate the network, critical workstations, WiFi or a physical site, an on-site session in Valencia is arranged with a local technician or partner, confirming location, date and scope in advance.
• What’s included in IT maintenance for businesses in Barcelona?

  It includes user support, equipment checks, Microsoft 365, the network, licences, backups, documentation, coordination with providers and regular reporting according to the agreed scope.
• Can you work with our current provider or internal team?

  Yes. We can act as first-line support, provide specialised reinforcement or technical coordination, making clear what each party will handle and how incidents are escalated.
• Does the service include on-site visits in Barcelona?

  It can include scheduled visits or on-site interventions when the network, workstations, technical room or premises require it. The scope is defined before the service is activated.
• How do you measure whether the service is working?

  We track response times, recurring incidents, preventative tasks, the status of backups, open risks, changes made and improvements pending for management.
• What’s included in a structured cabling project in Madrid?

  It may include an initial review, design of network points, trunking/conduits, racks, patch panels, cabling, testing, labelling, documentation and coordination with other providers when there’s refurbishment or a move.
• Can you carry out work without shutting down the office?

  Yes. When the company is already operating, we plan phases and work windows to minimise downtime. The priority is to maintain continuity and document every change.
• Do you deliver installation documentation?

  Yes. Documenting outlets, ports, the rack, connection criteria and future recommendations avoids dependency issues and makes support, expansions and later audits easier.
• Do you also review WiFi, switches and network security?

  Yes. Cabling is usually linked to networking equipment, professional WiFi, segmentation, firewalls, remote access and monitoring. We can review the whole setup or focus only on the part that’s needed.
• What’s included in IT maintenance for businesses in Alcorcón?

  It includes user support, equipment checks, the network, servers, Microsoft 365, backups, security, documentation, coordination with providers and regular reporting according to the agreed scope.
• Can you provide on-site support in Alcorcón?

  Yes. The model combines remote support with planned visits or on-site interventions when the office site, network, workstations or critical systems require it.
• Do you work with internal teams or existing providers?

  Yes. We can act as first-line support, provide specialist reinforcement or provide technical coordination, making it clear what each party takes on and how incidents are escalated.
• What’s included in IT maintenance for businesses in Fuenlabrada?

  It includes user support, equipment checks, the network, servers, Microsoft 365, backups, security, documentation, coordination with providers and regular reporting.
• Can you provide on-site support in Fuenlabrada?

  Yes. The service combines remote support with planned visits or on-site interventions when the office site, network, workstations or critical systems require it.
• Do you work with companies in Cobo Calleja or in the surrounding industrial estates?

  Yes. We can cover businesses in Fuenlabrada and in the south of Madrid, including office environments, retail, logistics, warehouses or multiple locations.
• How do you know if the maintenance is working?

  We measure it using response times, recurring incidents, completed preventative tasks, the status of backups, open risks, changes implemented and recommendations pending.
• What’s included in IT maintenance for businesses in Getafe?

  It includes user support, equipment checks, the network, servers, Microsoft 365, backups, security, documentation, coordination with providers and regular reporting.
• Can support be provided on-site in Getafe?

  Yes. We combine remote support with planned visits or on-site interventions when the office site, workstations, the network or critical systems require it.
• Can you work with ERP, telecoms or vertical software providers?

  Yes. We can coordinate incidents and changes with your current providers to avoid handover issues, duplication and loss of technical context.
• How do you measure the maintenance service?

  We measure it through response times, recurring incidents, preventative tasks, the status of backups, open risks, changes implemented and recommendations pending.
• What’s included in IT maintenance for businesses in Leganés?

  It includes user support, equipment checks, the network, servers, Microsoft 365, backups, security, documentation, coordination with providers and regular reporting.
• Do you provide on-site support in Leganés?

  Yes. The service combines remote support with planned visits or on-site interventions when the office site, the network, workstations or critical systems require it.
• Can you act as an outsourced IT department?

  Yes. We can cover day-to-day operations, provide first-line support, coordinate with vendors, manage documentation and perform technical escalations according to the agreed scope.
• How is service quality monitored?

  Using tickets, response times, recurring incidents, preventive tasks, backup status, open risks, implemented changes and outstanding recommendations.
• What does IT maintenance for companies in Valencia include?

  It includes user support, checks of devices, servers, and network, Microsoft 365, backups, security, documentation, vendor coordination and ongoing reporting.
• Can support include on-site visits in Valencia?

  Remote support can be complemented with a site visit only after the Valencia location, available resource, timing, scope and access are confirmed for the request.
• Can you coordinate with current vendors?

  Yes. We can act as the technical coordination point with providers of ERP, telecommunications, vertical software, telephony, security or hardware.
• What does IT support for companies in Bilbao include?

  It includes user support, maintenance of devices and network, Microsoft 365, backups, security, documentation, vendor coordination and ongoing reporting according to the agreed scope.
• What does IT maintenance for companies in Alicante include?

  It includes user support, device checks, network and servers, Microsoft 365, backups, security, documentation, vendor coordination and ongoing reporting according to the agreed scope.
• Do you work as external support or alongside an in-house team?

  We can act as the primary support team, provide specialised reinforcement, or offer technical coordination with a designated internal owner, with clear channels, priorities and escalation paths.
• How do you measure the service outcome?

  We review response times, recurring incidents, preventive tasks, backup status, open risks, implemented changes and pending improvements for management.
• Can support be both remote and on-site?

  Yes. We combine remote support with planned visits or on-site interventions when the premises, network, equipment or critical systems require it.
• How is service quality controlled?

  We measure response times, recurring incidents, preventive tasks, backup status, open risks, completed changes and pending improvements.
• Can you combine remote and on-site support?

  Yes. The model prioritises remote support for speed and includes planned visits or on-site interventions when the premises or critical systems require it.
• Can you work with current vendors?

  Yes. We can coordinate telecommunications, ERP, vertical software, hardware, security or cloud providers so the company has a technical control point.
• Can you work alongside current vendors?

  Yes. We can coordinate telecommunications, ERP, vertical software, hardware, security or cloud providers so the company has a technical control point.
• What does IT maintenance for businesses in Alcobendas include?

  It includes user support, equipment reviews, the network and servers, Microsoft 365, backups, security, documentation, coordination with providers, and periodic reporting depending on the agreed scope.
• Can you work alongside our existing providers?

  Yes. We can coordinate telecoms providers, ERP, vertical software, hardware, security or cloud providers so the business has a single technical point of control.
• Can support include on-site visits in Móstoles?

  We prioritise remote support. When site work is required, location, resource, timing, scope and access are confirmed for each request before scheduling.
• Can support include on-site visits in Alcobendas?

  We prioritise remote support. Site work is planned only after location, resource, timing, scope and access are confirmed for each request.
• What does IT maintenance for companies in Móstoles include?

  It includes user support, device checks, network and servers, Microsoft 365, backups, security, documentation, vendor coordination and ongoing reporting according to the agreed scope.
• What does IT maintenance for businesses in Parla include?

  It includes user support, equipment reviews, the network and servers, Microsoft 365, backups, security, documentation, coordination with providers, and periodic reporting depending on the agreed scope.
• Can support include on-site visits in Parla?

  Yes. We prioritise remote support for speed and plan on-site visits or interventions when the premises, network or critical systems require it.
• What does cybersecurity consulting for businesses in Madrid include?

  It includes an initial risk audit, a review of access controls, endpoints, backups and infrastructure, and a prioritised action plan: EDR/MDR, MFA, network segmentation, backup policies and user training. We then support the rollout with measurable follow-up and periodic reviews.
• How much does cybersecurity consulting cost in Madrid?

  It depends on the number of users, sites and systems in scope. We work with a closed scope and defined deliverables, so the cost is known before starting. A short initial review lets us size the proposal; request a consultation for a quote adjusted to your environment.
• Is my company required to comply with NIS2 or the ENS?

  If you serve regulated sectors, critical infrastructure or public administration, NIS2, the Spanish ENS or your clients’ contractual requirements likely apply. The consulting engagement identifies which framework applies to your case and prepares the controls and evidence needed to demonstrate compliance.
• Do you serve only Madrid city or the whole region?

  Remote support is provided according to scope; direct local delivery is based in Madrid. Each site visit is confirmed by location, available resource, timing, scope and access before it is included in the service.
• What services does a cybersecurity company in Barcelona offer?

  The usual business services are managed endpoint protection (EDR/MDR), backup and continuity, access and identity control, network and email security, periodic audits and user training. What matters is that they are integrated into one plan with a single owner and SLAs.
• How do I choose a cybersecurity company for my business?

  Look for proven B2B experience, clear response SLAs, real incident-containment capability, references in your sector and a proposal with a defined scope and deliverables. Distrust promises of "total protection": good practice reduces risk measurably and continuously.
• Do you provide on-site service in Barcelona?

  Yes, when the project requires it: infrastructure audits, deployments or physical incidents. We cover Madrid with our own team; in Barcelona, on-site work is carried out by local technicians or partners that we confirm by location, timing, scope and access. Day-to-day security operations run remotely.
• What should I do if my company suffers a security incident?

  Isolate affected machines without powering them off, preserve evidence, alert your security provider and assess whether you must notify the data-protection authority or clients. With a managed service, detection and containment start immediately and communication and recovery follow a predefined plan.
• What is the difference between technology consulting and IT consulting?

  In business practice they overlap: both diagnose the state of systems, security and vendors, and define an improvement plan. "Technology consulting" usually also covers business decisions (tooling, digitalisation, roadmap), while IT consulting focuses on infrastructure, support and operations.
• How does an IT consulting project in Barcelona start?

  With an initial diagnostic: an inventory of systems, users, sites, vendors and risks, plus short interviews with the business. From there we produce a prioritised plan with scope, owners and calendar. The goal is for every phase to have concrete deliverables and closed decisions before you invest.
• How long does a typical consulting project take?

  The diagnostic usually takes two to four weeks depending on sites and systems. Implementation depends on scope: from quick security and support adjustments to cloud migrations planned in phases. It can then continue as monthly guidance with measurable goals.
• Do you work with SMEs or only large companies?

  Our focus is small and medium-sized businesses in Barcelona and across Spain: environments of 10 to 250 users where a full in-house IT department does not pay off. The model combines targeted consulting with ongoing managed support, depending on what each organisation needs.
• What do managed IT services in Valencia include?

  They include proactive system monitoring, user support under SLA, preventive maintenance, security and backup management, network and cloud administration, and vendor coordination. All under a single owner with periodic service reports.
• What is the difference between managed services and IT maintenance?

  Traditional maintenance is corrective: you act when something fails. Managed services are proactive: continuous monitoring, prevention, security and planned improvement with SLAs and a single owner. The result is fewer incidents and more predictable costs.